Missing or damaged baggage, missing item
Declare missing baggage
We offer 2 options to declare missing baggage, depending on your arrival airport: online within 48 hours after arrival or at the AIR FRANCE KLM baggage office before leaving the airport.
Declare a missing bag online
Declare a missing bag at the airport
If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the aiport, make sure to fill out a document called a Property Irregularity Report (PIR). You will receive a claim number after you have submitted your request. Keep your claim number close to the track the status of your baggage search. * Or a representative.
Track your request
Claims on necessity purchases
What to do if your baggage has not been found?
Lost and found
Have you lost or found a personal item in an Air France aircraft or lounge?
Do you need additional help after submitting your missing baggage request? Contact the baggage office at your arrival airport or customer service in your country of residence.