Missing or damaged baggage, missing item

You can declare a missing bag by filling out the form below, or via the Air France app within 48 hours of your flight's arrival. To do so, please locate your baggage receipt. Where can you find my baggage receipt? - If you checked in at the airport, your receipt was given to you by one of our agents at the drop-off area. - If you printed out your baggage tags and boarding pass at home, your receipt number will be located on the Baggage Receipt page and on the confirmation email that was sent to you. Add the receipt number to the online form. You will receive a claim number once you have submitted your request. Keep your claim number close to track the status of your request. Please note that certain airports do not allow you to declare a missing bag online.

If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the aiport, make sure to fill out a document called a Property Irregularity Report (PIR). You will receive a claim number after you have submitted your request. Keep your claim number close to the track the status of your baggage search. * Or a representative.

If your baggage has not been found within 21 days of your request, the items you have inventoried will serve as the basis of your compensation.* Your compensation amount can be up to €1,607 (maximum amount set by the Montraeal Convention) upon presentation of receipts (invoices, proof of purchase). Please note : you can delcare the value of your items if it exceeds the maximum compensation amount (€1,607*) when you check in your baggage. You will need to pay an additional fee to increase the predicted compensation amount. *Compensation is expressed in Special Drawing Rights (SDR), the unit used by the International Monetary Fund (IMF): 1,288 DTS correspond approximately to €1,607. This amount is subject to currency fluctuations.