General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle.
In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows:
"Air France": Société Air France, a limited liability company under French law, with its registered office at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495 178.
"Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket.
"La Première Cabin" : area aboard the aircraft for customers who have purchased a La Première fare ticket.
"Customer" : an individual person of legal age who has booked a ticket in the Business Cabin on an AIR FRANCE flight and who wishes to reserve a La Première Airport Experience Option.
b"General Conditions of Sale or 'Conditions' or 'Presents'"/b: the present conditions defining the conditions of purchase of the La Première Airport Experience Option.
"Long-haul " : flights between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, the Caribbean, or the Indian Ocean.
"La Première Airport Experience Option - departing from Paris CDG (Terminal T2E)" : the present conditions defining the conditions of purchase of the La Première Airport Experience Option.
The La Première Airport Experience departing from Paris CDG (Terminal T2E) Option is a service that can only be booked under the following cumulative conditions:
The aircraft making the Long-haul flight for which the Customer has an Air France ticket in the Business Cabin is not equipped with a La Première cabin
And the Customer has traveled in the La Première cabin in the last 12 months
By subscribing to the "La Première Airport Experience departing from Paris CDG (Terminal 2E)" Option, the Customer benefits from the following services available at Terminal 2 Hall E of Paris-Charles de Gaulle airport on the day of their departure:
- Private airport experience including:
Welcome by a La Première agent at door 17 of Terminal 2, Hall E at Charles de Gaulle airport - Baggage transfer to the La Première vestibule (check-in area reserved for customers with a La Première Cabin ticket)
- Transfer by private luxury sedan to the La Première lounge
- Assistance with travel formalities: identity check, baggage check-in, etc.
- Private airport experience: passage through a security checkpoint dedicated to La Première customers, passage through a dedicated border checkpoint within the La Première Lounge.
- Transfer to the plane from the lounge in a private luxury sedan at boarding time.
Access to the La Première lounge with:
- Alain Ducasse dining area, including an à la carte menu and a selection of wines and champagnes, as well as hot and cold beverages
- Sisley treatment area (subject to availability)
- A relaxation area
- Free WiFi access
- Bathrooms/showers
Sous réserve des conditions indiquées à l’article 2 des Présentes, l’Option « Expérience Sol La Première - au départ de Paris CDG (Terminal T2E) » peut être réservé pour 990 euros par personne ou 200 000 Miles.
La réservation pourra être effectuée via les call centers et à l’aéroport auprès d’un agent des équipes La Première sous réserve de disponibilité.
Les enfants mineurs non accompagnés ne peuvent pas souscrire l'Option «Expérience Sol La Première - au départ de Paris CDG (Terminal T2E) ».
4.1 The Customer may pay for the "La Première Ground Experience – departing from Paris CDG (Terminal 2E)" Option using one of the payment methods offered on the websites.
4.2 Payment for the "La Première Ground Experience – departing from Paris CDG (Terminal 2E)" Option may be made using Miles, where applicable.
The "La Première Airport Experience" Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased the "La Première Airport Experience" Option.
The "La Première Ground Experience – departing from Paris CDG (Terminal 2E)" Option is subject to availability.
The "La Première Ground Experience – departing from Paris CDG (Terminal 2E)" Option purchased by a Customer may be modified or transferred to another flight, depending on the fare conditions of the customer’s ticket and in the event of a delay or cancelation by Air France, subject to availability.
7.1 The Option offered to the Customer is personal and non-transferable. Once the "La Première Airport Experience – departing from Paris CDG (Terminal 2E)" Option has been purchased by a customer, it is non-refundable in cash or as a Miles credit, except in the cases outlined in Article 7.2.
7.2 A customer who has purchased the "La Première Ground Experience – departing from Paris CDG (Terminal 2E)" Option may only be refunded the price of the Option in the following cases:
The flight for which the customer purchased the "La Première Airport Experience – departing from Terminal 2E, Paris CDG" Option is canceled.
Following a voluntary flight change made by the Customer, the Option is no longer available (Long-haul flight equipped with a La Première cabin).
The Customer may request a refund of the"La Première Airport Experience" Option by completing an online claim accessible via the "Contact us" section of our website.
Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the Customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.
Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).