Administrative fees
Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
TICKET CHANGES/REISSUE
| Change made on airfrance.co.id | By phone at the Air France Call Center | At an Air France airport ticket office | |
| Ticket purchased on airfrance.co.id | No fees | €15 | €15 |
|---|---|---|---|
| Ticket purchased on a third-party site or travel agency | €30 | €30 | €30 |
REFUNDS
| On airfrance.co.id | By phone at the Air France Call Center | At an Air France airport ticket office | |
| Ticket purchased on airfrance.co.id, by phone or at an Air France airport ticket counter | €20 | €20 | Not possible |
|---|---|---|---|
| Ticket purchased on a third-party site or travel agency | Refund request to be completed through the third-party website or travel agency used to purchase the ticket* | Refund request to be completed through the third-party website or travel agency used to purchase the ticket* | Refund request to be completed through the third-party website or travel agency used to purchase the ticket* |
*Fees collected in Indonesia will be converted into local currency IDR. **Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency. *** Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100
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