Service Fees

Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

TICKET CHANGES/REISSUE

Change made on airfrance.co.id By phone at the Air France Call Center  At an  Air France airport ticket office
Ticket purchased on airfrance.co.id  No fees €15 €15
Ticket purchased on a third-party site or travel agency €30 €30 €30

REFUNDS

On airfrance.co.id By phone at the Air France Call Center  At an  Air France airport ticket office
Ticket purchased on airfrance.co.id, by phone or at an Air France airport ticket counter €20 €20 Not possible
Ticket purchased on a third-party site or travel agency Refund request to be completed through the third-party website or travel agency used to purchase the ticket* Refund request to be completed through the third-party website or travel agency used to purchase the ticket* Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

*Fees collected in Indonesia will be converted into local currency IDR. **Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.